Contact
Info:
For
general information about a specific item;
info@exotic-aquariums.com
For
sales related issues contact;
sales@exotic-aquariums.com
Please
Note: Larger items require
freight shipping. These
items may take up to six weeks for delivery depending on our
distributor’s
choice of carries and that
specific carrier’s shipping
schedule.
Exotic-Aqauriums.com
prides itself in our prompt response
time to all customer
queries. We check our inbox periodically seven
days a
week. Most answers have a same day turn around. It is unusual for a
question to
go unanswered for more than 24 hours. If in the event you have not
received an answer
to your question by the next day, please be patient. All businesses
fall
subject to unforeseeable events.
Orders
are generally processed the same day we receive them.
If we are experiencing unexpectedly high volumes of orders your order
will be
processed in the order we received it. In such cases you should still
expect your
order to be processed with 48 hours.
We Offer Fast and
Courteous Service.
Once the
distributor has
shipped the item you will be
provided with all the pertinent information; tracking number,
estimated time
of delivery, and freight liner phone number.
We
have yet to experience the volume of traffic that would
justify contracting a 1-800# although we keep hoping. Should the
economy
improve to the point where we deem one necessary for our business, we
will most
certainly act accordingly. Until that day arrives you can rest assured
on our
guarantee of prompt customer service.
For
information regarding link exchanges,
please visit our
Resources Page.
Shop
Online
With
Confidence at
Exotic-Aquariums.com.
The
Look of Custom Aquariums without the Price.
Thank
You For Your Patronage.
We
Wouldn’t be Here Without You!
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