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Contact Info:

For general information about a specific item;

info@exotic-aquariums.com

For sales related issues contact;

sales@exotic-aquariums.com

Please Note: Larger items require freight shipping. These items may take up to six weeks for delivery depending on our distributor’s choice of carries and that specific carrier’s shipping schedule.

Exotic-Aqauriums.com prides itself in our prompt response time to all customer queries. We check our inbox periodically seven days a week. Most answers have a same day turn around. It is unusual for a question to go unanswered for more than 24 hours. If in the event you have not received an answer to your question by the next day, please be patient. All businesses fall subject to unforeseeable events.

Orders are generally processed the same day we receive them. If we are experiencing unexpectedly high volumes of orders your order will be processed in the order we received it. In such cases you should still expect your order to be processed with 48 hours.

We Offer Fast and Courteous Service. Once the distributor has shipped the item you will be provided with all the pertinent information; tracking number, estimated time of delivery, and freight liner phone number.  

We have yet to experience the volume of traffic that would justify contracting a 1-800# although we keep hoping. Should the economy improve to the point where we deem one necessary for our business, we will most certainly act accordingly. Until that day arrives you can rest assured on our guarantee of prompt customer service.


Shop Online With Confidence at

 Exotic-Aquariums.com.
The Look of Custom Aquariums without the Price.

 

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